Returns Policy

At Veloce Supply Co., we strive to provide reliable delivery and quality supplies. This Returns & Refund Policy outlines the conditions for returns, replacements, and refunds.

Order Accuracy

Please review your order details before confirming. If there is an issue with your order, contact us immediately. We will do our best to correct the issue before delivery.

Returns Eligibility

Due to the nature of bulk supplies and delivery services, returns are limited. Returns may be accepted under the following conditions:

Incorrect items delivered
Damaged products upon delivery
Missing items from your order
Defective products

All return requests must be reported within 24 hours of delivery.

Non-Returnable Items

The following items are generally not eligible for return:

Opened water cases or beverages
Used janitorial supplies
Custom bundle orders
Special order items
Perishable or consumable products
Items damaged after delivery

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours. Include:

Order name or company
Delivery date
Description of issue
Photos (if applicable)

We will arrange one of the following:

Replacement delivery
Partial refund
Full refund (if applicable)

Delivery Service Fees

Delivery fees are non-refundable once the delivery has been completed. If an order is canceled before dispatch, delivery fees may be refunded.

Order Cancellations

Orders may be canceled under the following conditions:

Before order is dispatched
Before scheduled delivery time
Subject to availability

Once an order is out for delivery, cancellations may not be accepted.

Refund Processing

Approved refunds will be processed within 3–7 business days. Refunds will be issued to the original payment method unless otherwise agreed.

Exchanges

We only replace items if they are:

Damaged
Incorrect
Defective

We do not offer exchanges for standard supply items unless there is a delivery error.